Hoe beantwoord ik een verzoek om gegevens in te zien of te wissen?

Waar: Trust & legal → Privacy requests

Open this page: admin.<your-site>/trust/privacy (replace <your-site> with your site address)

Voordat je begint

You need permission to view privacy requests. Acting on them needs permission to manage privacy.

Stappenplan

1. Open Vertrouwen & juridisch, then Privacyverzoeken.
2. Filter by Status and Type. Tap a request to open Details van verzoek.
3. Check Identiteit bevestigd. The requester gets a link and code to confirm it’s them. The deadline starts when they do. Unconfirmed requests close after 72 hours.
4. Tap Starten when you begin. The requester is told you are working on it.
5. Finish the request with the main action for its type. For a data export, "Prepare data export" collects the reader’s data from every part of the site and emails a one-time download link. The link works once and expires after 72 hours.
6. To say no, tap Afwijzen and add a Reden. The requester gets it by email.
7. To get more time, tap Deadline verlengen and set Extra dagen (1 to 60). You can extend once.
8. Use Notitie toevoegen for your team.

Goed om te weten

• To see the requester's email or phone tap Contactgegevens tonen. Opening a record is written to the activity log.
• A reader who asks to delete their data is deleted for good. Confirm "I understand this deletes the reader’s data and can’t be undone."
• When a request is overdue the page warns you: "# request is overdue."
• Keynate gives tools. Check the rules that apply to you.

Veelvoorkomende problemen

• "This request is already closed. Reload to see its latest state."
• "Tick the box to confirm." A delete request asks you to tick the box first, because the reader's data is removed for good.
• "Enter a whole number from … to …." When you extend the deadline, type a whole number of days in the range shown (1 to 60).
• "Write something here first." The reason is needed. Write why you reject or extend the request.
• "Add a short reason (at least … characters)." Write a longer reason. The reader may see it.

Vragen

Gerelateerd

• Activiteitenlogboek
• Datalekregister
• Lezers