Kuphi: Settings → Advanced → Problems
Open this page: admin.<your-site>/settings/problems (replace <your-site> with your site address). If you don’t see it in the menu, turn on Bonisa zonke izilungiselelo on the Settings page.
Ngaphambi kokuqala
- Owners and admins can open this page.
Izinyathelo
- Open Izilungiselelo → Okuthuthukile → Izinkinga.
- Read each error: when it happened, which page or action, and the error code.
- Press Kopisha i-ID yesicelo and send it to support.
- Press Imininingwane yezobuchwepheshe if support asks. You can also Kopisha i-ID yokulandelela.
- Ask the AI: "My site had this error. What does it mean and how do I fix it?"
- To find one error, type its I-ID yesicelo in Thola i-ID yesicelo. It is 8 to 64 letters, digits, dots or dashes. People can see it on an error message.
Kuhle ukukwazi
- Your site keeps the last few errors. The page shows how many.
- If an error tracking service is connected, errors are also sent there.
- If there are no errors: "No errors recently. All good!"
Izinkinga ezijwayelekile
- "No error with this request id."
Imibuzo
Imibuzo evame ukubuzwa
Is my readers' data in this list?
No. No personal data is kept.
Where do I send the request id?
To Keynate support. You can also ask the AI.