Yana kokuqukethwe okuyinhloko

Sesha

Bhala igama noma umbuzo ukuze useshe izihloko zosizo.

Ngizibona kuphi iziphambeko zakamuva ngizithumele ku-support?

Kule ndaba

Kuphi: Settings → Advanced → Problems

Open this page: admin.<your-site>/settings/problems (replace <your-site> with your site address). If you don’t see it in the menu, turn on Bonisa zonke izilungiselelo on the Settings page.

Ngaphambi kokuqala

  • Owners and admins can open this page.

Izinyathelo

  1. Open Izilungiselelo → Okuthuthukile → Izinkinga.
  2. Read each error: when it happened, which page or action, and the error code.
  3. Press Kopisha i-ID yesicelo and send it to support.
  4. Press Imininingwane yezobuchwepheshe if support asks. You can also Kopisha i-ID yokulandelela.
  5. Ask the AI: "My site had this error. What does it mean and how do I fix it?"
  6. To find one error, type its I-ID yesicelo in Thola i-ID yesicelo. It is 8 to 64 letters, digits, dots or dashes. People can see it on an error message.

Kuhle ukukwazi

  • Your site keeps the last few errors. The page shows how many.
  • If an error tracking service is connected, errors are also sent there.
  • If there are no errors: "No errors recently. All good!"

Izinkinga ezijwayelekile

  • "No error with this request id."

Imibuzo

Imibuzo evame ukubuzwa

Is my readers' data in this list?

No. No personal data is kept.

Where do I send the request id?

To Keynate support. You can also ask the AI.

Okuhlobene

Impendulo

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