Kwenzenjani uma ngikhohlwe iphasiwedi yami ye-Keynate?

Izinyathelo

1. Ekhasini lokungena, cindezela Forgotten password?
2. Faka i-Ikheli le-imeyili yakho bese ucindezela Thumela isixhumanisi sokusetha kabusha.
3. Ikhasi lithi Hlola i-imeyili yakho. Uma i-akhawunti ikhona yaleyo kheli, i-Keynate ithumele isixhumanisi. Siphelelwa yisikhathi ngemizuzu engu-30.
4. Vula isixhumanisi. Ngaphansi kokuthi Khetha iphasiwedi entsha, thayipha Iphasiwedi entsha bese u-Qinisekisa iphasiwedi entsha. Kudingeka okungenani izinhlamvu ezingu-10. Sebenzisa into ongayisebenzisi kwenye indawo.
5. Cindezela Vuselela iphasiwedi.
6. Ikhasi lithi Iphasiwedi ivuselelwe. Ngena ngephasiwedi entsha.

Kuhle ukukwazi

• Ukuze uvikeleke, i-Keynate ikukhipha kuwo wonke amadivayisi uma iphasiwedi ishintshwa.
• Ukuqinisekisa ngezinyathelo ezimbili kuhlala kuvuliwe. Usadinga ikhodi yakho lapho ungena ngokulandelayo.
• Ikhasi lithi "Uma i-akhawunti ikhona ye-" kheli lakho. Aliqinisekisi ukuthi ikhona ngempela.

Izinkinga ezijwayelekile

• Angiyitholanga i-email. Hlola ifolda yakho ye-spam, noma zama elinye ikheli. Cindezela try another address.
• "This reset link has expired or has already been used." Cindezela Cela isixhumanisi esisha.
• "This reset link is incomplete." Vula isixhumanisi kusuka ku-email yakho futhi, noma cela esisha.
• "This password has appeared in a known data breach." Khetha ehlukile.
• "Passwords don’t match." Thayipha iphasiwedi efanayo kabili.
• "Too many attempts." Linda isikhathi esibonisiwe.

Imibuzo

Okuhlobene

• Ngena
• Isiqinisekiso sezinyathelo ezimbili
• Ukubuyisela ukungena kwe-admin