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Ta hanyar Keynate Help team

· · 3 min karantawa

A cikin wannan labarin

Kafin ka fara

Nemo sakon shagon. Ga Google Play yana cikin Play Console → Inbox or Policy status. Ga Apple yana cikin App Store Connect → your app → App Review.

Matakai

  1. Bude Shafuna na, rukunin yanar gizonka, Your apps. A cikin menu na A wannan shafin danna Versions & publishing.
  2. A karkashin Siffofi, nemo sigar. Alamarta tana nuna shagon da kuma matsayin.
  3. Idan ya ce Yana buƙatar gyara, bude Fix the rejection a karkashinsa.
  4. Manna sakon mai dubawa a cikin akwatin sannan ka danna Show me the fix.
  5. Yi matakan da aka lissafa da lambobi. Kowane daya yana fada a ina za a yi canjin.
  6. Kwafi Prepared reply sannan ka aika shi zuwa shagon idan ya nemi amsa.
  7. Danna Fix and resubmit lokacin da aka nuna shi. Keynate yana sabunta bayanin bita kuma ya sake tura manhajar. Idan manhajar ko bayanin jerin shagon ya canza, fara sabon gini tukuna.
  8. Danna Sake dubawa daga baya domin ganin sabon matsayin.

Abin lura

  • Matsayoyin sune Yana jiran dubawa, Ana dubawa, Live in the store, Yana buƙatar gyara da Not sent for review. Idan ya ce Not sent for review, danna Send for review again.
  • Google yakan yi bita a cikin 'yan awanni zuwa 'yan kwanaki. Apple yakan dauki kwanaki 1 zuwa 2.
  • Gyare-gyare na kowa da Keynate ya sani: shigar mai dubawa mai aiki, jerin shago a cikin sunanka na kanka, fom din Data safety, tace sharhi, hotunan allo na ainihin manhajar, da amsoshin tambayoyin Apple na "Information Needed".
  • Yi amfani da Update the fix idan shagon ya aiko da sabon sako.
  • Lambar bita tana karuwa a duk lokacin da shagon ya sake dubawa.

Matsalolin da aka saba gani

  • Masu dubawa ba su iya shiga ba. Duba idan shigar mai dubawa tana aiki tukuna, ko kuma ka yi New code. Duba Give the store reviewers a sign-in.
  • Apple ya nemi bidiyon bita. Bi matakan da ke karkashin Review video (iPhone) a cikin Review information sannan ka makala shi a App Store Connect.
  • Gyaran ya ce "Contact Keynate support". Keynate ya kasa daidaita sakon da sanannen gyara. Yi amfani da Report a problem a shafin sannan ka manna sakon.

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