Ta yaya zan magance ƙarar da mai karatu ya shigar?

A ina: Amincewa da dokoki → Ƙorafe-ƙorafe

Bude wannan shafin: admin.<your-site>/trust/grievances (sauya <your-site> da adireshin shafinka)

Kafin ka fara

• Kana buƙatar izini don sarrafa ƙorafe-ƙorafe. Editoci za su iya dubawa kawai.
• Shafin jami'in sauraron ƙorafe-ƙorafensu yana aiki kai tsaye. Idan babu wasu ƙorafe-ƙorafe, shafin zai nuna maka adireshinsa.

Matakai

1. Buɗe Amana & doka, sannan Koke-koke (shafin shi ne Korafe-korafe).
2. Tace ta Matsayi da Rukuni. Danna ɗaya don buɗe Cikakkun bayanan ƙorafi.
3. Karanta Ƙorafin. Alamomin suna nuna lokacin amincewa da kuma wa'adin yanke shawara.
4. Don yanke shawara, zaɓi Warware kuma rubuta shawarar. Yi amfani da samfurin amsa don farawa. Danna Aika shawara. Za a tura shi ta email zuwa ga mai ƙorafin daidai yadda aka rubuta shi.
5. Don ƙin amincewa, zaɓi Ƙi kuma ƙara Dalili. Mai ƙorafin zai samu ta email.
6. Don tura shi gaba, zaɓi Miƙa gaba. Wa'adin kwanaki 15 zai ci gaba da ƙirgawa.
7. Yi amfani da Ƙara bayanin kula don ƙungiyarka.

Cikakkun bayanan jami'i. Danna Cikakkun bayanan jami'i don gyara bayanin tuntuɓar da ke bayyana a shafinka na ƙorafe-ƙorafe na jama'a. Mai shafi kaɗai zai iya canza shi.

Abin lura

• Kowane ƙorafi yana samun saƙon email na tabbatarwa ta atomatik.
• Shafin yana nuna "Acknowledge within … h · decide within … days".
• Idan ka gyara wani labari, ƙara lambarsa zuwa An gyara lambar labarin ko an cire shi, sannan Buɗe labarin don ƙara gyara.
• Buga rahoton kowane wata daga shafin Rahoton wata-wata (tsari).
• Ana rubuta buɗe kowane bayani a cikin bayanan ayyuka.

Matsalolin da aka saba gani

• "This complaint is already decided. Reload to see its latest state."
• "The officer details are still loading. Try again in a moment."
• "Choose a team member." Zaɓi mutumin da ke cikin jeri kafin ka ba da aikin ƙorafin.
• "Write something here first." Rubuta shawararka. Wanda ya shigar da ƙorafi zai samu.
• "Add a short reason (at least … characters)." Rubuta shawara mai tsawo.
• "Enter the story number (digits only), or leave it empty." Rubuta lambar labarin kawai, kamar 1234, ko kuma ka bar akwatin a fanko.
• "Enter the officer’s name." Rubuta sunan jami'in sauraron ƙorafe-ƙorafenka.
• "Enter the officer’s designation, e.g. Grievance Officer." Rubuta matsayin aikinsa.
• "Enter an email address like name@example.com." Bincika email ɗin jami'in don tabbatar babu kuskuren rubutu.
• "Enter the number with the country code, e.g. +919876543210." Fara lambar wayar da + da lambar ƙasa, ba tare da tazara ba. Hakanan zaka iya barin shi a fanko.
• "Enter a whole number from … to …." Yi amfani da cikakkiyar lamba a cikin kewayon da aka nuna: sa'o'i 1 zuwa 72 don amincewa, kwanaki 1 zuwa 30 don yanke shawara.

Tambayoyi

Abubuwan da ke da alaƙa

• Bukatun sirri
• Rikodin ayyuka
• Rikodin keta bayanan sirri