Kwenye makala hii
Pata ujumbe wako
| Ujumbe | Nini cha kufanya |
|---|---|
| "The email or password is wrong." | Angalia zote mbili. Jaribu tena. |
| "Too many sign-in attempts. Try again in a minute." | Subiri dakika moja. |
| "Enter the 6-digit code from your authenticator app." | Fungua programu yako ya uthibitishaji kisha uandike msimbo wa sasa. |
| "That code didn’t work. Check the time on your phone and try a new code." | Tazama hapa chini. |
| "This account is disabled. Ask the site owner for help." | Mwombe mmiliki akuwashe tena. |
| "This invite has expired. Ask the site owner for a new one." | Mwombe mmiliki atume mwaliko mpya. |
| "This invite was cancelled. Ask the site owner for a new one." | Vile vile. |
| "This invite was already used. Sign in instead." | Nenda kwenye ukurasa wa kuingia. |
| "This newsroom uses company sign-in. Use the company sign-in button." | Tumia kitufe cha kuingia cha kampuni. |
| "Please sign in." au "For your security, sign in again to do this." | Ingia tena. |
| "The security token is missing or out of date. Reload the page and try again." | Pakia upya ukurasa. |
Ikiwa msimbo wa hatua mbili utafeli
- Angalia saa kwenye simu yako. Washa tarehe na saa ya kiotomatiki.
- Subiri msimbo mpya. Msimbo hubadilika kila sekunde 30. Tumia ule mpya zaidi.
- Jaribu tena.
Ikiwa ulipoteza simu yako
Ingia ukitumia msimbo wa uokoaji. Kila msimbo wa uokoaji hufanya kazi mara moja. Uliyahifadhi ulipowasha uingiaji wa hatua mbili. Ikiwa huna iliyobaki, skrini inasema "No recovery codes left — make new ones now." Mmiliki anaweza kusaidia. Wamiliki hufanya uokoaji kupitia Keynate Console. Tazama Uokoaji wa mmiliki.
Uingiaji wa kampuni
Ikiwa tovuti yako inatumia uingiaji wa kampuni, jumbe hizi zinaweza kuonekana:
- "Sign-in with your company account didn’t work. Start again." Jaribu tena kuanzia mwanzo.
- "This sign-in link expired or was opened in another browser. Start again." Fungua kiungo kwenye kivinjari kile kile.
- "This account’s email domain can’t sign in to this newsroom. Use your work account."
- "You’re not on this newsroom’s team yet. Ask the site owner to invite you."
- "Owners sign in with their password and two-step code."
- "Your company sign-in service is not answering. Try again in a few minutes."
Tazama Kuingia kwa kutumia kuingia kwa kampuni yako.
Mwanachama mpya wa timu
Fungua kiungo cha mwaliko kutoka kwenye email yako. Tazama Kubali mwaliko wa timu. Mialiko huisha muda.
Mmiliki aliyefungiwa nje
Viungo vya kuweka mipangilio na uokoaji hutoka kwenye dashibodi yako ya Keynate. Ikiwa kiungo kinasema "This setup link is not valid. Open a new one from your Keynate dashboard." au "This setup link was already used. Sign in instead.", fungua kipya katika Keynate Console. Tazama Fungua admin yako.
Maswali
Maswali yanayoulizwa mara kwa mara
Je, tovuti yangu inahitaji uingiaji wa hatua mbili?
Inaweza. Mmiliki huweka majukumu ambayo lazima yautumie. Utaona "Your site requires two-step sign-in for your role. Please set it up by {date}." Tazama Weka uingiaji wa hatua mbili.