Dalam cerita ini
Cari mesej anda
| Mesej | Tindakan yang perlu diambil |
|---|---|
| "The email or password is wrong." | Semak kedua-duanya. Cuba lagi. |
| "Too many sign-in attempts. Try again in a minute." | Tunggu sebentar selama satu minit. |
| "Enter the 6-digit code from your authenticator app." | Buka aplikasi pengesah anda dan masukkan kod semasa. |
| "That code didn’t work. Check the time on your phone and try a new code." | Lihat di bawah. |
| "This account is disabled. Ask the site owner for help." | Minta pemilik laman mengaktifkan semula akaun anda. |
| "This invite has expired. Ask the site owner for a new one." | Minta pemilik menghantar jemputan baharu. |
| "This invite was cancelled. Ask the site owner for a new one." | Sama seperti di atas. |
| "This invite was already used. Sign in instead." | Pergi ke halaman log masuk. |
| "This newsroom uses company sign-in. Use the company sign-in button." | Gunakan butang log masuk syarikat. |
| "Please sign in." atau "For your security, sign in again to do this." | Log masuk semula. |
| "The security token is missing or out of date. Reload the page and try again." | Muat semula halaman. |
Jika kod dua langkah gagal
- Semak waktu pada telefon anda. Hidupkan tarikh dan masa automatik.
- Tunggu kod baharu. Kod bertukar setiap 30 saat. Gunakan kod yang paling terkini.
- Cuba lagi.
Jika telefon anda hilang
Log masuk menggunakan kod pemulihan. Setiap kod pemulihan hanya sah sekali. Anda telah menyimpannya semasa menghidupkan log masuk dua langkah. Jika tiada kod yang tinggal, skrin akan memaparkan "No recovery codes left — make new ones now." Pemilik laman boleh membantu. Pemilik memulihkan akaun melalui Keynate Console. Lihat Owner recovery.
Log masuk syarikat
Jika laman anda menggunakan log masuk syarikat, mesej-mesej ini mungkin dipaparkan:
- "Sign-in with your company account didn’t work. Start again." Cuba lagi dari awal.
- "This sign-in link expired or was opened in another browser. Start again." Buka pautan dalam pelayar yang sama.
- "This account’s email domain can’t sign in to this newsroom. Use your work account."
- "You’re not on this newsroom’s team yet. Ask the site owner to invite you."
- "Owners sign in with their password and two-step code."
- "Your company sign-in service is not answering. Try again in a few minutes."
Lihat Signing in with your company login.
Ahli pasukan baharu
Buka pautan jemputan daripada email anda. Lihat Accept a team invite. Pautan jemputan mempunyai tempoh luput.
Pemilik terkunci keluar
Pautan persediaan dan pemulihan dihantar daripada papan pemuka Keynate anda. Jika pautan menyatakan "This setup link is not valid. Open a new one from your Keynate dashboard." atau "This setup link was already used. Sign in instead.", buka pautan baharu di Keynate Console. Lihat Open your admin.
Soalan
Soalan lazim
Adakah laman saya memerlukan log masuk dua langkah?
Ia bergantung. Pemilik menetapkan peranan mana yang wajib menggunakannya. Anda akan melihat mesej "Your site requires two-step sign-in for your role. Please set it up by {date}." Lihat Set up two-step sign-in.