Sa kuwentong ito
Hanapin ang iyong mensahe
| Mensahe | Ang dapat gawin |
|---|---|
| "The email or password is wrong." | I-check pareho. Subukan ulit. |
| "Too many sign-in attempts. Try again in a minute." | Maghintay nang isang minuto. |
| "Enter the 6-digit code from your authenticator app." | Buksan ang iyong authenticator app at i-type ang kasalukuyang code. |
| "That code didn’t work. Check the time on your phone and try a new code." | Tingnan sa ibaba. |
| "This account is disabled. Ask the site owner for help." | Humiling sa may-ari na i-enable ulit ang account mo. |
| "This invite has expired. Ask the site owner for a new one." | Humiling sa may-ari ng bagong invite. |
| "This invite was cancelled. Ask the site owner for a new one." | Pareho lang din. |
| "This invite was already used. Sign in instead." | Pumunta sa sign-in page. |
| "This newsroom uses company sign-in. Use the company sign-in button." | Gamitin ang button para sa company sign-in. |
| "Please sign in." or "For your security, sign in again to do this." | Mag-sign in ulit. |
| "The security token is missing or out of date. Reload the page and try again." | I-reload ang page. |
Kung ayaw gumana ng two-step code
- I-check ang oras sa iyong phone. I-on ang automatic date and time.
- Maghintay ng bagong code. Nagbabago ang code bawat 30 segundo. Gamitin ang pinakabago.
- Subukan ulit.
Kung nawala ang iyong phone
Mag-sign in gamit ang recovery code. Isang beses lang magagamit ang bawat recovery code. Na-save mo ang mga ito noong ini-on mo ang two-step sign-in. Kung wala nang natira, sasabihin sa screen na "No recovery codes left — make new ones now." Makatutulong ang may-ari. Ang may-ari ay nagre-recover sa pamamagitan ng Keynate Console. Tingnan ang Owner recovery.
Company sign-in
Kung gumagamit ang iyong site ng company sign-in, maaaring lumabas ang mga mensaheng ito:
- "Sign-in with your company account didn’t work. Start again." Subukan ulit mula sa simula.
- "This sign-in link expired or was opened in another browser. Start again." Buksan ang link sa parehong browser.
- "This account’s email domain can’t sign in to this newsroom. Use your work account."
- "You’re not on this newsroom’s team yet. Ask the site owner to invite you."
- "Owners sign in with their password and two-step code."
- "Your company sign-in service is not answering. Try again in a few minutes."
Tingnan ang Signing in with your company login.
Bagong team member
Buksan ang invite link mula sa iyong email. Tingnan ang Accept a team invite. May expiration ang mga invite.
Na-lock out ang may-ari
Mula sa iyong Keynate dashboard nanggagaling ang mga link sa setup at recovery. Kung may mensaheng "This setup link is not valid. Open a new one from your Keynate dashboard." o "This setup link was already used. Sign in instead.", magbukas ng bago sa Keynate Console. Tingnan ang Open your admin.
Mga tanong
Mga madalas itanong
Required ba sa site ko ang two-step sign-in?
Puwede. Ang may-ari ang nagtatakda kung aling roles ang kailangang gumamit nito. Makikita mo ang "Your site requires two-step sign-in for your role. Please set it up by {date}." Tingnan ang Set up two-step sign-in.