Nifanye nini nikishindwa kuingia kwenye admin ya tovuti?

Weka upya nenosiri la admin

1. Fungua Tovuti zangu, chagua tovuti yako, kisha gusa Can’t sign in to your dashboard?
2. Gusa Reset password. Keynate inaweza kukuomba uthibitishe kuwa ni wewe.
3. Ikiwa mmiliki anatumia email tofauti kwenye admin, iandike chini ya Owner’s dashboard email (optional). Acha wazi ikiwa ni sawa na email yako ya Keynate.
4. Gusa Get a one-time link.
5. Ukurasa utaonyesha Your recovery link is ready. Gusa Chagua nenosiri jipya.
6. Kiungo hiki hufanya kazi mara moja tu. Ulinzi wa hatua mbili utaendelea kubaki. Vifaa vyote vitaondolewa kwenye akaunti.

Weka upya ulinzi wa hatua mbili

Tumia hatua hizi ikiwa mmiliki amepoteza app ya uthibitishaji pamoja na nambari za dharura.

1. Gusa Reset two-step sign-in.
2. Weka Owner’s dashboard email kisha gusa Nitumie msimbo kwa barua pepe.
3. Weka Msimbo wa tarakimu 6 uliyopokea kwenye email yako ya Keynate kisha gusa Thibitisha.
4. Kuna muda wa kusubiri wa saa 24, ili uweze kusimamisha mchakato ikiwa haukuwa wewe. Gusa Cancel this request ili kusitisha.
5. Mfanyakazi wa Keynate atakagua ombi lako. Wafanyakazi wanaweza tu kuidhinisha au kukataa. Hawawezi kamwe kuanzisha ombi. Kuweka upya kutafanyika tu baada ya saa 24 kumalizika na idhini ya mfanyakazi. Ikiwa hakuna atakayeidhinisha ndani ya siku 7, ombi litaisha muda wake na unaweza kuanza upya.
6. Kisha tovuti itazima ulinzi wa hatua mbili kwa mmiliki. Mmiliki atauweka upya atakapoingia mara inayofuata.

Matatizo ya kawaida

• “Your dashboard has no owner account yet. Use ‘Open dashboard’ to set it up.”
• "Install your site’s latest software update first (Software update on this page), then try again." Updates
• "This site can’t be recovered from here yet. Use ‘Report a problem’ and we’ll help."
• "Connect your domain and its admin record first."
• "Enter the email the site owner signs in to the dashboard with."
• "Too many links in the last hour." Jaribu tena baadaye.
• "A two-step reset is already waiting. Cancel it first to start again."
• "That code is not right" / "This code has expired. Ask for a new one."

Maswali

Zinazohusiana

• Fungua admin yako
• Sasisho na idhini
• Uthibitishaji wa hatua mbili