I denne historie
Find din fejlbesked
| Besked | Det skal du gøre |
|---|---|
| "The email or password is wrong." | Tjek begge dele. Prøv igen. |
| "Too many sign-in attempts. Try again in a minute." | Vent et minut. |
| "Enter the 6-digit code from your authenticator app." | Åbn din godkendelsesapp, og indtast den aktuelle kode. |
| "That code didn’t work. Check the time on your phone and try a new code." | Se nedenfor. |
| "This account is disabled. Ask the site owner for help." | Bed ejeren om at genaktivere din konto. |
| "This invite has expired. Ask the site owner for a new one." | Bed ejeren om at sende en ny invitation. |
| "This invite was cancelled. Ask the site owner for a new one." | Det samme. |
| "This invite was already used. Sign in instead." | Gå til login-siden. |
| "This newsroom uses company sign-in. Use the company sign-in button." | Brug knappen til firma-login. |
| "Please sign in." or "For your security, sign in again to do this." | Log ind igen. |
| "The security token is missing or out of date. Reload the page and try again." | Genindlæs siden. |
Hvis totrinskoden ikke virker
- Tjek klokkeslættet på din telefon. Slå automatisk dato og tid til.
- Vent på en ny kode. Koden skifter hvert 30. sekund. Brug den nyeste.
- Prøv igen.
Hvis du har mistet din telefon
Log ind med en gendannelseskode. Hver gendannelseskode virker kun én gang. Du gemte dem, da du slog totrinsbekræftelse til. Hvis du ikke har flere tilbage, viser skærmen "No recovery codes left — make new ones now." Ejeren kan hjælpe. Ejere gendanner adgang via Keynate Console. Se Owner recovery.
Firma-login
Hvis dit website bruger firma-login, kan disse beskeder blive vist:
- "Sign-in with your company account didn’t work. Start again." Prøv igen forfra.
- "This sign-in link expired or was opened in another browser. Start again." Åbn linket i den samme browser.
- "This account’s email domain can’t sign in to this newsroom. Use your work account."
- "You’re not on this newsroom’s team yet. Ask the site owner to invite you."
- "Owners sign in with their password and two-step code."
- "Your company sign-in service is not answering. Try again in a few minutes."
Se Signing in with your company login.
Nyt teammedlem
Åbn invitationslinket fra din email. Se Accept a team invite. Invitationer udløber.
Ejer låst ude
Opsætnings- og gendannelseslinks sendes fra dit Keynate-kontrolpanel. Hvis et link siger "This setup link is not valid. Open a new one from your Keynate dashboard." eller "This setup link was already used. Sign in instead.", skal du åbne et nyt i Keynate Console. Se Open your admin.
Spørgsmål
Ofte stillede spørgsmål
Kræver mit website totrinsbekræftelse?
Det kan det gøre. Ejeren bestemmer, hvilke roller der skal bruge det. Du vil se "Your site requires two-step sign-in for your role. Please set it up by {date}." Se Set up two-step sign-in.