Hoe verlengen lezersabonnementen en hoe stop ik er een?

Waar: Readers & money → Subscribers

Open this page: admin.<your-site>/money/subscribers (replace <your-site> with your site address)

Voordat je begint

• A plan and a connected payment service. See Plans.
• The webhook added, so Keynate hears about every payment.

Steps: see how your readers are doing

1. Open Lezers & inkomsten → Abonnees.
2. Read the status of each reader. Tap one to see the history.
3. Open Abonnementenrapport for the totals. It shows how many payments failed.

Steps: stop a renewal

1. Open Abonnees and tap the reader.
2. Press Verlenging stoppen.
3. Read what will happen and confirm. The reader keeps access until the paid period ends.

Goed om te weten

• Betaling mislukt means a renewal payment failed. The bank is retrying. Access goes on for a few days.
• Betaling gestopt means every retry failed. Access ends when the grace days run out. You set the Respijtdagen on each plan.
• A free trial runs for the days you set on the plan before the first payment.
• If you change a plan's price, current subscribers keep their old price. New subscribers get the new one.
• If you archive a plan, current subscribers keep paying and reading. New readers cannot choose it.

Veelvoorkomende problemen

• A reader says they paid but is not a subscriber. Check the webhook. Each night Keynate also compares your orders with your gateway.
• Many readers show Payment failed. Ask them to update their card in the payment email they get.

Vragen

Gerelateerd

• Abonnees
• Abonnementen
• Paywall
• Betaalberichten (webhook)