Ngingaluthola kanjani usizo kwa-Keynate?

1. Kulungise nge-AI ku-admin yakho

Izinkinga eziningi zesayithi lakho zingalungiswa khona manjalo, nganoma yisiphi isikhathi sosuku.

1. Vula i-admin yesayithi lakho. Ngingayivula kanjani i-admin yesayithi lami?
2. Thepha u-AI.
3. Chaza inkinga ngamagama alula, isibonelo "ilogo incane kakhulu kumafoni" noma "engeza imenyu Yezemidlalo". Lonke ushintsho olwenzayo lungahlehliswa.

2. Xoxa no-Keynate ku-keynate.com

Vula inkinobho yengxoxo ku-keynate.com. U-Nia, umsizi we-AI wakwa-Keynate, uphendula kuqala. Izimpendulo ze-AI zingaba nephutha, kanti amanani nemigomo esemakhasini ethu kusebenza njalo.

1. Thepha u-Khuluma nomuntu engxoxweni. Efonini, ngenkathi ikhibhodi ivuliwe, kuthuthela kusithonjana phezulu engxoxweni.
2. Uma ungene ngemvume, ungakhetha Which site? noma Akumayelana newebhusayithi. Ayikho ikhodi edingekayo. Uma ungangeni ngemvume, faka u-Imeyili yakho (negama lakho uma uthanda). I-Keynate ingase ikuthumelele ikhodi enamadijithi angu-6 nge-email ukuqinisekisa ikheli. Lifake ngaphansi kokuthi Ikhodi yezinombolo ezingu-6; lisebenza imizuzu engu-10. Ezinye izingxoxo zikucela ukuthi u-Ngena kuqala.
3. Bhala okudingayo ku-Udinga usizo ngani? Shiya kuthikhiwe u-Share my chat with Nia uma ufuna ithimba libone imibuzo yakho yangaphambilini.
4. Thepha u-Qala ingxoxo. Umuntu ovela ethimbeni lakwa-Keynate uphendula kuyo leyo ngxoxo.

• Uma kukhona oku-inthanethi, ingxoxo ibonisa u-Ku-inthanethi manje. Uma kungekho muntu oku-inthanethi, ithi Siphendula ngemeyili. Ingxoxo isagcinwa, futhi ithimba liphendula nge-email yakho, ngokuvamile phakathi nosuku olulodwa lomsebenzi.
• Uma ungene ngemvume, unganamathisela amafayela (PNG, JPG, WebP, GIF, HEIC, PDF noma TXT; amafayela angafika kwangu-5, i-10 MB lilinye kanye ne-25 MB ehlanganisiwe). Izivakashi azikwazi ukunamathisela amafayela.
• Izingxoxo zakho zibhalwe ngaphansi kwe-akhawunti yakho namathikithi akho. Thepha u-Qhubeka ukuze uvule eyodwa futhi. Isivakashi sithola isixhumanisi nge-email ukuze siqhubeke nengxoxo kunoma yisiphi isiphequluli.
• Lapho ingxoxo iphela, ungayilinganisa (yinhle noma ayiyinhle) bese ucela ingxoxo nge-email.
• Ungalokothi wabelane ngamaphasiwedi noma izinombolo zamakhadi engxoxweni. Funda ukuthi i-Keynate izigcina kanjani izingxoxo ku-Privacy Policy.

3. Funda imihlahlandlela

Lesi sikhungo sosizo sinemihlahlandlela yesikrini ngasinye. Sebenzisa ibhokisi lokusesha.

4. Vula ithikithi

Sebenzisa lokhu ngezinkokhelo, i-akhawunti yakho, noma yini esabambezelekile.

1. Ngena ngemvume ku-keynate.com bese uvula ikhasi elithi Thola usizo (Isikhungo sosizo phansi ekhasini), noma uvule Report a problem kunoma yiliphi ikhasi lesayithi.
2. Khetha Your order or site, noma Not about an order.
3. Khetha What is it about?: Billing or payment, Setting up my site, My web address (domain), Something is not working noma Okunye.
4. Bhala u-Isihloko (izinhlamvu ezi-3 kuye kwezingu-150) kanye no-Umlayezo (okungenani izinhlamvu eziyi-10). Chaza okwenzekile nokuthi ubulindeleni.
5. Namathisela izithombe-skrini noma amafayela uma ewusizo. Unganamathisela amafayela angafika kwangu-5, i-10 MB lilinye kanye ne-25 MB ehlanganisiwe.
6. Thikha ibhokisi elivumela i-Keynate ukuthi ixhumane nawe nge-email.
7. Thepha u-Thumela isicelo. Uthola inkomba kanye ne-email yokuqinisekisa.

Bika inkinga ekhasini lesayithi

Ukuthi Report a problem ekhasini lesayithi kuvula ifomu elifushane: Yini engahambanga kahle? (kuyadingeka, okungenani izinhlamvu eziyi-10), Steps to reproduce (ongakukhetha) nesithombe-skrini. Umuntu osethimbeni lakwa-Keynate ufunda yonke imibiko. Uthola inombolo yereferensi.

Kuhle ukukwazi

• I-Keynate iphendula nge-email phakathi kwamahora angama-24 kuya kwangama-48. Izimpendulo zivela nangaphansi kokuthi Izicelo zakho. Ticket status
• Amathikithi enzelwe amakhasimende akwa-Keynate, ngakho-ke kufanele ungene ngemvume. I-Keynate ingabe isibona amasayithi akho nama-oda.
• Ungathumela futhi i-email ekhelini losizo ekhasini le-Contact us.
• I-Keynate ayinalo usizo ngocingo noma nge-WhatsApp. Usizo luza nge-AI ku-admin yakho, ingxoxo ebukhoma, lesi sikhungo sosizo, amathikithi kanye ne-email.
• Ungalokothi ufake amaphasiwedi, okhiye noma izinombolo zamakhadi ethikithini.

Izinkinga ezijwayelekile

• Ingxoxo ebukhoma ithi "Live chat is off right now. Please use the help page." Vula ithikithi esikhundleni salokho.
• "Too many requests. Please try again in about … minutes." Kukhona umkhawulo kumathikithi ngehora.
• "We could not find that site or order on your account." Khetha enye noma ukhethe u-Not about an order.
• "You’ve sent several reports recently." Linda isikhathi esibonisiwe. Ngezinkinga eziphuthumayo, thumela i-email.
• "The message is too long." Yenze ibe mfushane.
• "We could not reach Keynate." Hlola uxhumano lwakho bese uzama futhi.

Imibuzo

Okuhlobene

• Isimo samathikithi
• Vula i-admin yakho
• Ukubuyiselwa imali
• Imigomo nezinqubomgomo