Kuthiwani uma ngingakwazi ukungena ku-admin yesayithi?

Reset the admin password

1. Vula i-Amasayithi ami, isayithi lakho, bese uvula i-Can’t sign in to your dashboard?
2. Thepha u-Reset password. I-Keynate ingase ikucele ukuqinisekisa ukuthi nguwe.
3. Uma umnikazi esebenzisa i-email ehlukile ku-admin, yibhale ngaphansi kokuthi Owner’s dashboard email (optional). Yishiye ingenalutho uma iyafana ne-email yakho ye-Keynate.
4. Thepha u-Get a one-time link.
5. Ikhasi lithi Your recovery link is ready. Thepha u-Khetha iphasiwedi entsha.
6. Isixhumanisi sisebenza kanye kuphela. Ukungena ngezinyathelo ezimbili kuhlala kuvuliwe. Wonke amadivayisi ayaphuma.

Reset two-step sign-in

Sebenzisa lokhu uma umnikazi elahlekelwe yi-authenticator app kanye namakhodi okubuyisa.

1. Thepha u-Reset two-step sign-in.
2. Faka i-Owner’s dashboard email bese uthepha u-Ngithumelele ikhodi nge-imeyili.
3. Faka i-Ikhodi yezinombolo ezingu-6 evela ku-email yakho ye-Keynate bese uthepha u-Qinisekisa.
4. Kunesikhathi sokulinda esingamahora angu-24, ukuze ukwazi ukukumisa uma bekungesiwe wena. Thepha u-Cancel this request ukuze ukumise.
5. Isisebenzi sakwa-Keynate sihlola lesi sicelo. Abasebenzi bangasivuma kuphela noma basenqabe. Abasoze baziqalele sona. Ukusetha kabusha kwenzeka kuphela ngemva kokulinda kwamahora angu-24 kanye imvume yabasebenzi. Uma kungekho osivumayo phakathi kwezinsuku ezingu-7, isicelo siphelelwa yisikhathi futhi ungaqala kabusha.
6. Ngemva kwalokho isayithi licisha ukungena ngezinyathelo ezimbili komnikazi. Umnikazi ukusetha kabusha lapho engena ngokulandelayo.

Izinkinga ezijwayelekile

• “Your dashboard has no owner account yet. Use ‘Open dashboard’ to set it up.”
• "Install your site’s latest software update first (Software update on this page), then try again." Updates
• "This site can’t be recovered from here yet. Use ‘Report a problem’ and we’ll help."
• "Connect your domain and its admin record first."
• "Enter the email the site owner signs in to the dashboard with."
• "Too many links in the last hour." Zama futhi emva kwesikhathi.
• "A two-step reset is already waiting. Cancel it first to start again."
• "That code is not right" / "This code has expired. Ask for a new one."

Imibuzo

Okuhlobene

• Vula i-admin yakho
• Ama-update nemvume
• Isiqinisekiso sezinyathelo ezimbili