چگونه رمز عبور، زبان یا امنیت خود را تغییر دهم؟

مکان: Settings → Team & security → My account

Open this page: admin.<your-site>/account (replace <your-site> with your site address)

پیش‌نیازها

• Any team member can open My account. Find it in the Settings menu, in the Team group.

مراحل انجام کار

1. Open حساب من.
2. Under نمایه you see your name, email and role.
3. To change the language of the admin menus, pick another زبان مدیریت. Your choice is saved to your account.
4. To change your password, type the رمز عبور فعلی and the رمز عبور جدید (12 to 128 characters). Tap تغییر رمز عبور.
5. Keynate asks for a second proof (see Why a code? below):
   • If two-step sign-in is on, you see "Enter the 6-digit code from your authenticator app". Type the code your app shows now.
   • Otherwise you see "We sent a code to r***@…". Open that email (your current email) and type the کد ۶ رقمی.
6. Tap تأیید و تغییر رمز عبور. You see "Your password was changed. Other devices have been signed out."
7. We email your account address: "Your … dashboard password was changed", with the time, the device and a link to reset your password if it wasn't you.

Change your email

1. Next to ایمیل, tap تغییر.
2. Type your ایمیل جدید and your رمز عبور فعلی. Tap ارسال کد.
3. Keynate asks for a second proof first: the code from your authenticator app, or a code we send to your فعلی email. Type it and tap ارسال کد again.
4. Open the email we sent to your new address. Type the کد ۶ رقمی. It works for 10 minutes. You have 5 tries. Too many requests in an hour make you wait.
5. Leave خروج از سایر دستگاه‌های من نیز انجام شود on if you want. Tap تأیید.
6. You see "Your email is now …". Use the new email the next time you sign in. Your old email gets a short notice.

نکات مهم

• Why a code? Browsers fill in your saved password for anyone who uses this computer. So a password alone can't change your email or password, or turn on two-step sign-in. You also need your authenticator app or your current email.
• A code from your app counts only when two-step sign-in has been on for at least a day. Until then we email the code.
• An emailed security code works for 10 minutes and only once. You have 5 tries. ارسال کد جدید replaces the old one.
• If your current email is a temporary set-up address (it ends in .local or example), it can't receive a code. Then the password alone is enough. The next time you sign in, you see a notice about the change.
• If you sign in with Google or single sign-on and have no password, Keynate asks you to confirm it is you in another way before it sends the code.
• Each device stays signed in for 30 days after you last used it, and at most 90 days after you signed in. See Signed-in devices.
• Changing your email changes the email you sign in with, at once, for owners too. It does not change the email on keynate.com. See Change your account email.
• Your new password must differ from the current one.
• The language choice changes the admin only, not your public site.

مشکلات رایج

• The current password is rejected. You typed it wrong. Retype it. If you forgot it, sign out and use رمز عبور را فراموش کرده‌اید؟?.
• "The password or the code isn't right." One of them is wrong. For your safety we don't say which. Check both. For an app code, wait for the next code and type it.
• "Your site can't send emails yet, so we can't send you a security code." Set up email in تنظیمات → خوانندگان و درآمد → اتصال‌ها → ایمیل و پیامک, or turn on two-step sign-in and try again after a day.
• "This code has expired or was tried too many times." Tap ارسال کد جدید.

پرسش‌ها

مطالب مرتبط

• ورود دو مرحله‌ای
• دستگاه‌های متصل
• راه‌اندازی ورود دو مرحله‌ای
• تغییر ایمیل