Kule ndaba
Ngaphambi kokuqala
Uma ufuna ikhophi yakho yokuqukethwe kwakho, yilande kusuka ku-admin yesayithi lakho ngaphambi kosuku lokuphela. Idatha yakho
Izinyathelo
- Ngena ngemvume ku-keynate.com bese uvula i-Amasayithi ami.
- Vula isayithi lakho, bese uya kokuthi Billing: renewal, cancel, invoices.
- Thinta u-Cancel subscription.
- Funda isikrini esithi Cancel your subscription? Sibala kahle hle okwenzekayo.
- Ngokuzikhethela khetha u-Why are you leaving? Ungakushiya kungenalutho noma usebenzise u-Clear my answer.
- Thinta u-Cancel subscription. Uzothola i-email yokuqinisekisa.
Okwenzekayo
- Akukho okuvuselelekayo futhi i-Keynate ayiphinde ikukhokhise futhi. I-invoice evulekile yokuvuselela, uma ikhona, iyakhanselwa.
- Isayithi lakho liyaqhubeka nokusebenza kuze kufike usuku lokuphela olubonisiwe.
- Ngemva kwalokho liba ngeyokufunda kuphela. Liyacima lapho iseva yalo isuswa.
- I-Keynate igcina ikhophi yokugcina ebethelwe (encrypted backup) ngenani lezinsuku ezibonisiwe ekhasini, ukuze ukwazi ukubuya. Bese iyalisusa. Ama-invoice agcinwa ngendlela umthetho oyidingayo.
- Isikhathi esisivele siqalile asibuyiselwa imali. Uma ukhokhisiwe ngokuvuselela wabe usukhansela ngaphambi kosuku lokuvuselela, noma wakhokhiswa kabili ngephutha, bhala ku-Keynate zingakapheli izinsuku ezingu-7 futhi imali oyikhokhiswe izobuyiswa. Bheka Ukubuyiselwa imali.
Shintsha umqondo wakho
Vula ikhasi elifanayo le-Ukukhokhisa. Thinta u-Keep my subscription. Lokhu kusebenza kuze kufike usuku olubonisiwe. Uma i-invoice yokuvuselela ifanele ukukhokhwa ngaso leso sikhathi, i-Keynate iyikuthumelela nge-email.
Izinkinga ezijwayelekile
- "This subscription can’t be cancelled here any more." Seliphelile vele noma selidlulele phambili.
- "The cancellation didn’t go through." Zama futhi, noma ubhalele ikheli losizo elibonisiwe.
- "This site is suspended for an unpaid renewal." Akukho okuvuselelekayo ngaphandle uma ukhokha. Ukuze uycime unomphela, bhala ekhelini losizo elibonisiwe.
Imibuzo
Imibuzo evame ukubuzwa
Ngingakwazi yini ukukhansela i-add-on eyodwa bese ngigcina isayithi?
Yebo. Sebenzisa u-Remove at renewal ngaphansi kokuthi Engeza izici.
Ngingakwazi ukubuya?
Yebo, ngenkathi ikhophi yokugcina yokulondoloza isagciniwe. Qala kabusha noma, uma iseva yakho yasuswa, sebenzisa u-Pay & restore.