My app does not build or publish. What can I do?

Build problems

• "This app isn’t part of your plan yet. Add it from your plan to build it." Add apps
• "Your site is paused because a payment is due. Renew to build or update your apps."
• "Your site is still being set up. Apps can be built once it’s ready."
• "Connect your domain first: the app reads its news from your website."
• "A build of this app is already running. Wait for it to finish."
• "The build didn’t finish. It’s logged; you can try again."
• "The store already has this version number. Start a new build."
• "Google Play and the App Store need your Terms page." In your News admin open Settings → Site & brand → Pages and publish the Terms page. The Open your site admin link under the build button opens it.
• "The stores need a public page that tells readers how to delete their account." Publish the Privacy policy page under Settings → Site & brand → Pages.
• "The stores need a support email." Add your contact email under Settings → Site & brand → Branding.
• "We couldn’t read your website’s published design." Check that your site is online, then try again.
• "App building isn’t switched on yet." Keynate emails you when it is.
• "iPhone & iPad builds are coming soon." You can already connect your App Store account.
• The build button is greyed out. Tap Why can’t I start yet? under it. The reason is shown next to the button.
• Icon messages (for example "Icon: the picture must be square"). See App name and icon.

Google Play

• "Connect your store account first." Tap Connect Google Play.
• "Google says Keynate has no access to this app yet" / "Google doesn’t know this app yet" / "Google needs this version uploaded once in Play Console." Follow the step in the Android card.
• "Your app is still a draft in Google Play: finish its setup and start the first release in Play Console."
• "Google needs your developer account verified first." / "…the package name registered to your account." / "…your App content answers first." / "Google needs its latest terms accepted in Play Console." Do the step in Play Console.
• "Google hasn’t given this account production access yet, so this version went to your closed test."
• "Google is still reviewing earlier changes. Try Publish again once that review finishes."
• "Saved in Play Console. Send the changes for review there."
• Data safety. Answer them in Play Console, using the checklist answers.

App Store

• "Apple didn’t accept this key. Check the Issuer ID, the Key ID and the .p8 file."
• "This key can’t manage apps. Create a key with the App Manager role."
• "Apple needs the latest agreements accepted." The Account Holder accepts them in App Store Connect → Business.
• "Create the app in App Store Connect with exactly this bundle ID."

Store review

• The store rejected the app. See My app was rejected.
• The reviewers could not sign in. See Give the store reviewers a sign-in.

Still stuck

Use Report a problem on the page, or raise a ticket. Some messages say "Something on Keynate’s side needs fixing. It’s logged; nothing is needed from you."

Questions

Related

• Build and publish
• Add apps
• Contact support