How do I see and answer my support requests?

Steps

1. Sign in to keynate.com.
2. Open Your requests (from the Get help page, or the link in the confirmation email).
3. Tap a request. You see the messages in order. Messages from Keynate are marked Keynate team, and yours You.
4. To reply, write under Your reply, attach files if needed, and tap Send reply.

The statuses

• Open. Keynate has your request.
• Waiting for your reply. Keynate asked you something.
• Resolved. Keynate thinks it is fixed.
• Closed. The request is finished. If you need more, raise a new one.

Good to know

• Each request has a reference. Quote it when you write.
• Files you attach download with your signed-in session.
• You must be signed in to see your requests. If not, the page says Sign in to see your requests.

Common problems

• "No requests yet." When you raise a ticket, it shows here with the replies.
• "Request not found. It may belong to another account." Sign in with the account you used.
• "This request is closed. Please raise a new one."
• "Write your reply or attach a file first."
• "Too many replies. Please try again later."
• "We could not load your requests." Try again in a moment.

Questions

Related

• Contact support
• Refunds
• My sites